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Customers
Craiglist Ad For Iain . . . .
07/03/08 20:35
This advert
had me smiling knowingly. I know
exactly how this person feels. Because I hear
similar every time a customer comes in to Iain
with a phone for repair.
Here is an advert in a similar vein on behalf of my
husband's mobile phone shop . . .
|
Ring Ring . . . Ring Ring . . .
06/06/07 14:07
Ring Ring . . .
Ring Ring . . .
Customer: Hello?
Me: Hello. Stephanie?
Customer: Yes?
Me: Hi Stephanie, it's Susan from the photography studio.
Customer: Huh uh?
(Screaming kids in the back ground - no real recognition in her voice.)
Me: Stephanie, you were due in for a shoot at 11.30 this morning with me?
Customer: Yea. Why? What time is it now?
Me: It is 12.20.
Customer: Oh shit. Shit. Shit. Shit. Would you lot shadddddup!
Me: I'm sorry but I wont be able to fit you in any other time today as I have a client coming in immediately after you. . .
Dead tone.
A few seconds of silence from me while I work out what I want to do. I decide to ring her back - it is possible one of the kids pressed a button . . .
The phone rings so long it goes to ansaphone. I decide I am big enough and ugly enough to leave a message. I tell her I am unable to fit her in today but if she wants to rearrange a date at her convenience I will be available next week.
The weird thing is - she rang me on Monday to remind ME that she was coming in and to ask if it was ok to bring her Mum. I wonder what happened in that house this morning that made it impossible for her to keep her appointment. It had to be today as she wanted to make sure she had a print for her Mum's birthday present.
I don't think I have ever had anyone put the phone down on me in this job!
Meanwhile I blink a lot and get on with some much needed tidying up.
It's time I started taking the sitting fee when they BOOK! Not IF they turn up!
Ring Ring . . .
Customer: Hello?
Me: Hello. Stephanie?
Customer: Yes?
Me: Hi Stephanie, it's Susan from the photography studio.
Customer: Huh uh?
(Screaming kids in the back ground - no real recognition in her voice.)
Me: Stephanie, you were due in for a shoot at 11.30 this morning with me?
Customer: Yea. Why? What time is it now?
Me: It is 12.20.
Customer: Oh shit. Shit. Shit. Shit. Would you lot shadddddup!
Me: I'm sorry but I wont be able to fit you in any other time today as I have a client coming in immediately after you. . .
Dead tone.
A few seconds of silence from me while I work out what I want to do. I decide to ring her back - it is possible one of the kids pressed a button . . .
The phone rings so long it goes to ansaphone. I decide I am big enough and ugly enough to leave a message. I tell her I am unable to fit her in today but if she wants to rearrange a date at her convenience I will be available next week.
The weird thing is - she rang me on Monday to remind ME that she was coming in and to ask if it was ok to bring her Mum. I wonder what happened in that house this morning that made it impossible for her to keep her appointment. It had to be today as she wanted to make sure she had a print for her Mum's birthday present.
I don't think I have ever had anyone put the phone down on me in this job!
Meanwhile I blink a lot and get on with some much needed tidying up.
It's time I started taking the sitting fee when they BOOK! Not IF they turn up!
Cordless. . .
16/03/06 00:16
Recently Iain added household
cordless phones to his range of items to sell. He
built up a glass cabinet we have had for ages but not
used in this shop before. He stocked it with all
sorts of goodies - some lovely looking phones! The
only problem we have now is having to deal with
people who come in with Mark I cordless phone
batteries asking if we "do" them and when we say no
they demand to know why not. They can be a vicious
lot, our customers.
Today, as I sat in my room with the door open I heard a the door "buzz" and a lady come in, telling Iain that our step had tripped her up. Trouble was afoot!
She then produced a phone for him to look at and it took me a good couple of minutes of tuning in and out to realise she was from the Household Cavalry rather than the Mobile Brigade.
Seemingly, the phone had been working fine for around fifteen years (huh uh? how long do you expect these things to live for?) and although she had only just the other day let it fall the short distance from the sofa arm to the deep pile carpet she didn't think this should have had any impact on the phone but it HAD stopped working correctly.
Iain looked at it and quickly diagnosed that he would be unable to fix it but he knew a local firm who might be able to do that for her as he didn't deal with the repair of household phone ONLY MOBILE PHONES.
She wasn't for taking the hint though and continued on with her catalogue of complaints. He sympathised with her and reassured her that he thought it likely that it was only a loose wire between the phone and the battery and that it would probably be a simple soldering job to fix it.
Undeterred, she needed to demonstrate the fault and switched it on, held it to her ear and declared the thing DEAD now. It wasn't even making a dialing tone anymore.
I, meanwhile (to steal a phrase that tickled me this evening from elsewhere) was "widdling my pants" in the other room, let out an almighty SNORT and just about managed to stop myself from shouting at her.
Iain was most professional and told her that he thought that she was possibly a little too far from the base unit for the handset to work and perhaps she would have more luck at home.
Wasn't that better than my "IT'S A HOUSEHOLD PHONE YOU TWAT - YOU NEED TO GO HOME!"
It is nice to be reminded now and then that I am not the only one who can't make connections!
Today, as I sat in my room with the door open I heard a the door "buzz" and a lady come in, telling Iain that our step had tripped her up. Trouble was afoot!
She then produced a phone for him to look at and it took me a good couple of minutes of tuning in and out to realise she was from the Household Cavalry rather than the Mobile Brigade.
Seemingly, the phone had been working fine for around fifteen years (huh uh? how long do you expect these things to live for?) and although she had only just the other day let it fall the short distance from the sofa arm to the deep pile carpet she didn't think this should have had any impact on the phone but it HAD stopped working correctly.
Iain looked at it and quickly diagnosed that he would be unable to fix it but he knew a local firm who might be able to do that for her as he didn't deal with the repair of household phone ONLY MOBILE PHONES.
She wasn't for taking the hint though and continued on with her catalogue of complaints. He sympathised with her and reassured her that he thought it likely that it was only a loose wire between the phone and the battery and that it would probably be a simple soldering job to fix it.
Undeterred, she needed to demonstrate the fault and switched it on, held it to her ear and declared the thing DEAD now. It wasn't even making a dialing tone anymore.
I, meanwhile (to steal a phrase that tickled me this evening from elsewhere) was "widdling my pants" in the other room, let out an almighty SNORT and just about managed to stop myself from shouting at her.
Iain was most professional and told her that he thought that she was possibly a little too far from the base unit for the handset to work and perhaps she would have more luck at home.
Wasn't that better than my "IT'S A HOUSEHOLD PHONE YOU TWAT - YOU NEED TO GO HOME!"
It is nice to be reminded now and then that I am not the only one who can't make connections!